Member Story

Gillian Goldman

Gillian Goldman

Significant Stones

How a LA Concierge Jeweler Used Rapaport Trade to Expand Client Offerings, and Source Custom Diamonds Faster and Cheaper.

Challenge

Delivering a Custom Experience with Limited Diamond Supplier reach

As a concierge jeweler in Los Angeles, Gillian Goldman built Significant Stones around a deeply personal promise of helping clients find or create pieces that are as unique as they are. That means going beyond off-the-shelf inventory to source specific diamonds, compare stones across cuts and qualities, and assemble custom pieces that match each client’s vision.

Before joining Rapaport Trade, accessing a broad range of diamond options and staying current on pricing was time-consuming and fragmented. It often required weeks of searching and expensive travel.

We had the inventory and the expertise, but we needed a platform that could bring qualified gemstone buyers to us. There was no true solution until Rapaport Trade opened its marketplace to colored gemstones.

Gillian Goldman

Gillian Goldman

Solution

A Single Platform for Diamond Inventory, Pricing, and Industry Insight

When Gillian joined Rapaport Trade, the impact was immediate. The platform put hundreds of suppliers directly at her fingertips, giving heaccess to the breadth of inventory she needed to present clients with meaningful choices. For custom commissions, she could now search the global marketplace to find exact stones rather than relying on a handful of known suppliers. Beyond sourcing, Rapaport Trade became a real-time window into the diamond market, including how tariffs were affecting valuations, giving her the knowledge to advise clients accurately and price competitively using the price list.  

The ability to offer my clients an array of choices when it comes to diamonds, layouts, and specific stones we need for custom pieces that we put together has literally been a game changer.

Gillian Goldman

Gillian Goldman

Results

Powerful Metrics and a Transformed Business

Since joining, Significant Stones has elevated the service it delivers to every client, backed by incredible improvements in efficiency and cost savings. Instead of spending weeks navigating middlemen and coordinating travel, Gillian now leverages direct access to global inventory right from her desk. This streamlined approach not only protects her margins but also empowers her to guide clients with real-time diamond pricing confidence, resulting in a vastly superior concierge experience.

Rapaport Trade allows Gillian to offer massive inventory without holding the stones herself. Instantly presenting clients with curated gems and transparent pricing builds immediate trust. Ultimately, the time saved on sourcing means she can focus entirely on designing the perfect custom piece.

50% Drop in Cost-Per-Acquisition: By having hundreds of suppliers instantly accessible, Gillian has cut the time and travel expenses previously required to source rare stones in half.
Turnaround Time Slashed: Finding a rare or specific stone based on a client’s concept now takes only days, compared to the weeks it took before Rapaport Trade.
Massive Procurement Savings: By cutting out the middleman, Significant Stones saves a minimum of hundreds of dollars per carat. Depending on the piece, this translates to savings of up to tens of thousands of dollars.

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